|Category 7: Heavenly Builder
Nominated by satisfied customers of firms whose annual turnover is under £300,000
Delighting numerous clients in Wimbourne in Dorset with excellent work, unfailing good humour and enthusiasm for their projects
Gary Rutter, Valentine Ltd, Bournemouth
Gail Stuart and Mike Hennessy, Kevin and Sue Brownlees, Martin Bourne
My perfect Valentine
It’s one thing when one client praises their builder for a job well done, but when three home owners line up to thank their builder in effusive terms, you know he’s something special!
Each of the three Dorset clients described Gary Rutter of Valentine Ltd as a brilliant builder and a perfectionist who provided high quality workmanship completed on time and within budget, delivered with enthusiasm, good humour and an unfailing smile on his face.
Added to this, they all said that Gary had gathered a great team of workers and subcontractors around him, all of whom had the highest respect for him and who follow his lead in terms of achieving perfection.
For homeowners Gail Stuart and Mike Hennessy of Wimborne, Gary created a charming ground floor sitting room extension and a patio. Gail’s daughter suffers from Cystic Fibrosis and dust causes serious health problems for her. Gary took great care to partition and fully seal off the living areas so that no dust could get through and even installed a temporary double glazed window to introduce light.
Despite appalling weather conditions, Gail and Mike described Gary as incredibly hard working and thoughtful, highlighting his unfailing enthusiasm and ready smi
e as a real lifeline for the family during a difficult time with their daughter.
Gail particularly praised Gary’s ability to come up with innovative ideas which enhanced the finished product immensely, such as the addition of built-in granite plinths and wooden benches with lighting for their patio, as well as suggesting changes to door and window positions which have made the room layouts work much better than the original design to her extension.
Another Wimborne homeowner Kevin Brownlees and his wife Sue had employed Gary for various smaller jobs previously, so he was first choice to build their garden studio. This was a tricky job due to the awkward access and the need to build right on the boundary wall, as well as making sure that no extra stress was put on Kevin Brownlees, whose health was extremely poor.
Gary and his team rose to the challenge and inspired complete trust and respect from Kevin and Sue, who were not only delighted with the project, describing him as a ‘brilliant builder’ but were also very grateful for his support.
Bournemouth-based Martin Bourne asked Gary to build an annexe extension to his bungalow. The result is a seamless match with the existing house and a delighted client.
“Gary and his team were always working, everything was on time, the site was kept clean and tidy throughout the build and Gary always discussed new products and ideas with us. We could see perfection in all stages of the work,” Martin said.
The customer service demonstrated by Gary Rutter and his team at Valentine Ltd simply cannot be faulted. Personable and a great communicator, with the kind of care and attention to detail which is priceless, Gary exemplifies the best qualities of the small building firm.
What more can clients ask than that the finished product, more than exceeds their expectations, is delivered on time and to budget, with minimal stress, unfailing good humour, enthusiasm and an infectious grin? Gary is a wonderful example of what the FMB is looking for in its Heavenly Builder!